Text Box: Orders Simply send us an email with all the items you are interested in, include your delivery requirements and we’ll reply promptly confirming your order before proceeding with your preferred method of payment. You’re welcome to telephone us to discuss your requirements. However we will still confirm all items, delivery and payment via email. Delivery All of our products can be shipped to most destinations throughout the world except perhaps for front and rear bars—their size and weight may make them uneconomical to send anywhere outside Australia. Where possible we will always use a reputable courier firm that allows on-line tracking. Just tell us which products you’re interested in and we’ll be happy to provide a delivery quote. You are also welcome to arrange your own collection from our nominated pick-up point. Pricing / Payment All prices are displayed in Australian Dollars. All prices include the Australian GST (Goods & Services Tax). This only applies to purchases made inside Australia. Purchases made from outside Australia (export) are exempt and the 10% GST is removed from the price. Payment may be made by direct deposit, cheque or via credit card. Direct deposit details will be provided when the order is ready to send. Your credit card details will only be required after order confirmation, prior to delivery, except where a deposit is required. No goods will be shipped until payment has been received in full, which includes the clearing of any cheques. Products not currently in stock that are subject to manufacturing lead times will require a deposit of 20% of the total order value. While this deposit is non-refundable on cancelled orders, it may be credited towards other purchases from HRA. Customer Support For all information on our products, before and after purchase, please contact us. We are only too happy to help with questions about product applications or installation etc. Warranty All parts/products manufactured by HRA have a 12 month warranty, from the date of shipping and limited to the products structural integrity. Failure from abnormal abuse, incorrect application or installation is not covered under this warranty. If you experience any problem relating to faulty workmanship or material failure then simply show us evidence of the faulty item and we will provide a replacement item free of charge - excluding any freight, installation or disruption costs. Any parts/products supplied by HRA but not manufactured by HRA are subject to the original manufacturers warranty/guarantees. Distributor Pricing Distributor pricing is available on HRA items. Distributor pricing will only be given upon application to established distributors / retailers / workshops. Standard payment and delivery conditions will apply. To enquire about becoming a distributor, please send us an email. Include your name, your business name, a brief description of your operation and contact details. Privacy Policy We do not collect or use any personal information on visitors to our website through the use of "cookies" or other software or any other hardware technology. We will only use your personal information for the purposes for which you gave it to us. We may however use your email address to keep you informed of any new products or developments from time to time. If you do not wish receive any such emails in the future, simply reply back with subject “UNSUBSCRIBE” We will not disclose your information or email address to any other party except where necessary to complete your order and our service to you.
How to order

Despite being a specialist low volume manufacturer, HRA will always endeavor to the keep products you want in stock at all times. However, due to demand or economics some items may have to be made to order— but at least you’ll know the product you want is being made especially for you.

If enquiring from outside Australia, please keep in mind the difference in time zones—SE Queensland is GMT+10 hours, so it may not be possible to reply to your email immediately. We’re always online but not always awake!